FAQ’s

  • You may book by calling or texting us at (602) 245-7636, emailing us at info@cmdrivingservices.com, or filling out the form on our contact page.

  • We offer economic, business class, most commonly used by leisure, corporate or event travelers, and first class, used by the most discerning travelers. We offer services to all customers.

  • You can meet your chauffeur at either curbside or inside via a meet and greet. You will need to specify at the time of booking which option you prefer. Curbside is best suited if you’re familiar with the airport, have no checked luggage, and are looking to make a quick exit. Meet and greet is best suited if you’re unfamiliar with the airport, need assistance with checked baggage, or simply prefer the chauffeur inside with a name sign. Meet and greet is an additional $20 plus parking fees.

  • You will receive an instant confirmation via email of your booking. Between 1-4 hours, you will receive another final email confirmation with your chauffeur assignment. 15 minutes prior to your booking, you will receive a text from your chauffeur when on their way to pick you up. Upon arrival, the chauffeur will contact you when they’re on site for your pickup.

  • Tips are not included on all sedan and SUV trips. You’re more than welcome to tip your chauffeur if you feel as such (either by tipping the chauffeur directly or asking us to add an extra gratuity).

  • Cancellations require 24 hours advance notice on most trips. If passenger fails to cancel reservation at least 24 hours before pickup time the full base fare will be billed. A no show fee equal to the base fare and other fees will be billed if the passenger fails to cancel or arrive, as scheduled, at the designated customer/chauffeur meeting location.

    For trips going over 50 miles or Hourly charters over 3 hours, a 24 cancellation is required. Failure to cancel before 24 hours will result in full charge of the scheduled trip or charter.

    High occupancy vehicle cancellation:

    For vehicles such as Sprinters, Minibuses, and Motorcoaches, a 72-hour cancellation is required for such requests. This policy is overridden if you receive a separate service agreement such as a weddings and events agreement where the specified time is given for that specific event.

  • Your pets may travel with you in our cars; however, we strongly prefer all pets to ride in a crate or bag. For pets over 30 pounds, they may ride only in SUVs and in the rear space compartment. No pets over 30 pounds will be allowed to ride in sedan. When booking for large animals, make sure to select the SUV as a sedan will be too small for a comfortable ride. A cleaning fee may be applied if the pet leaves a mess or sheds too much fur that can't be easily cleaned. Service animals and Emotional Support Animals are welcome as long as they ride in the appropriate vehicle.

  • Reservation Price Estimate:

    Reservation Price Estimate prior to service is only an initial estimate of the cost of services reserved. Discretionary Gratuities, Stops, Waiting Time (when applicable), Parking, and Other Service Fees are not included. If an all inclusive quote is given before booking, that is the rate unless additional stops and wait times are added by the passenger during the ride. Rates are subject to change without notice.

    Hourly Rates:

    Customers are billed from the time the vehicle leaves the facility until the time it returns to the facility (Garage-to-Garage). Charges are calculated by applying the applicable hourly rate commencing from the time the chauffeur departs the facility to begin service and continues through such time the chauffeur concludes service and returns to the facility. The minimum number of billable hours appears in the Reservation Price Estimate, however, does not always reflect the exact number of billable hours. All Reservations that are billed on an hourly basis will be billed accordingly.

    Complimentary SUV Upgrades:

    From time to time, we may upgrade a ride from a sedan to a SUV. When choosing a sedan, it's basically an indication that any fleet vehicle will be utilized, and a particular car is not being requested. Therefore, a complimentary upgrade may be applied based on our vehicle inventory.

    Child Safety Seats

    We provide infant, toddler, and child safety seats at an additional cost of $25 per safety seat.